Ombudsman
The Ombudsman for Rights is an independent and autonomous body, provided for by the University Statute (Art. 23), with the task of safeguarding the rights and interests of the university community.
The Ombudsman intervenes in cases where potential violations of protected rights or interests are reported, in relation to issues concerning the application of internal regulations, administrative or teaching dysfunctions, as well as breaches of the principles of impartiality, transparency, and fairness.
The Ombudsman acts only after the matter has been previously submitted, without resolution, to the relevant offices or bodies (e.g. administrative offices, Programme Directors, Vice-Rectors or Delegates) and does not replace them. The Ombudsman is not a Public Relations Office (PRO) or a Complaints Office.
Following the review, the Ombudsman issues a reasoned opinion, which is communicated to the Rector and to the parties concerned. Extracts of the opinions are published anonymously.
The Ombudsman for Rights for the four-year term 2025–2029 is Dr Carmelo Cantone.
How to get in touch
Any member of the university community (academic staff, researchers, students, technical and administrative staff) may contact the Ombudsman to request protection in the cases provided for.
- e-mail: garante.diritti@unifi.it
The service is free of charge and ensures the utmost confidentiality, with full respect for the individual and the situation described.
Reporting procedures
The Ombudsman receives requests and carries out a preliminary assessment of the facts, verifying whether the conditions for intervention are met.
To initiate the procedure, it is necessary to send a request via email, describing the case and attaching, if available, any documentation and correspondence already exchanged with the relevant University offices or bodies.
Following the review, the Ombudsman:
- may request further information or clarification;
- assesses the case on its merits;
- issues a reasoned opinion.
Submitting a request to the Ombudsman does not interrupt or suspend the deadlines for any other administrative appeals.
Throughout the entire procedure, the confidentiality of the identity of the person submitting the report is guaranteed.
Last update
31.03.2026